FAQ

For general inquiries, product questions, or customer care support, please reach out to us at info@melin.eu we'll be happy to assist you. Please allow up to 2 business days for a response. 

The logo is the capital letter "M", built on a strong foundation and connected by three pillars which represent "materials, details and innovation."

Melin is a spin on the word milliner, which is a term for a custom hat maker that originally dates back to the 16th century in Milan, Italy.

We accept returns within 30 days of purchase for orders placed at melin.eu

Items must be returned in new, unused condition with original packaging, tags, and packing slip intact. Returns that do not meet these conditions may be declined upon inspection.

How to start your return

Visit our returns portal to submit your request. Once submitted, a prepaid shipping label will be generated automatically and emailed to you, simply print, attach, and drop off at your nearest designated carrier location.

Refunds

• Returns are processed within 3-5 business days of receiving your items.
• Refunds are applied to the original payment method only.
• Outbound shipping charges are non-refundable.
• Once processed, please allow an additional 2-3 business days for the credit to appear.

Please note: Return shipping is covered, a prepaid label is provided at no cost to you.

Begin Your Return

For any return queries, please contact us at info@melin.eu.

Once your return has been received and accepted, your refund will be processed within 3-5 business days. You will receive an email confirmation once your refund has been issued. Please allow an additional 2-3 business days for the credit to appear on your original payment method.

Outbound shipping charges are non-refundable. Refunds are applied to the original payment method used at the time of purchase.

For any refund queries, please contact us at info@melin.eu.

To begin your return, please use our returns portal -> Begin Return

Once your return has been submitted, a prepaid shipping label will be generated automatically and emailed to you. Please follow the steps below:

• Securely pack your items. Use the original packaging where possible.

• Write your order number clearly on the outside of the package and affix the prepaid shipping label provided.

• Drop off your package within 30 days at your nearest designated carrier location.

• Refunds are issued to the original payment method within 3-5 business days of receiving your return. Outbound shipping charges are non-refundable. You will receive an email confirmation once your refund has been processed.

• A prepaid shipping label is provided, please do not use your own shipping label. Using a personal label may result in delays or loss of your return.

Please retain your order receipt or proof of purchase for your records. For any return queries, please contact us at info@melin.eu.

We Offer Free Standard Shipping on All Orders

We ship to the following countries:

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

All orders are shipped from our Distribution Centre in the Netherlands. Most orders ship within 2-3 business days of payment verification.

We used a variety of secured shipping couriers based on your delivery location and they deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout.

Note: Shipments are only picked up Monday−Friday.

An estimated delivery date is provided during checkout based on your selected shipping method. Please note this date is an estimate and not guaranteed.

Most orders are dispatched within 2-3 business days of payment verification. Once your order has shipped, you will receive a confirmation email with your tracking information.

Please note that upgrading your shipping method affects transit time only, it does not reduce order processing time.

If you are located outside of the European Union, we invite you to shop through one of our official regional websites below:

USA: https://melin.com/

United Kingdom: https://melinbrand.co.uk/

Australia: https://melin.au/

New Zealand: https://melin.nz/

We want to make sure you receive the best shopping experience and the most accurate pricing, shipping, and delivery options for your region.

We offer a 2-year warranty on our headwear. For more information or to submit a claim please contact info@melin.eu

melin headwear is guaranteed against manufacturer’s defects for 2 years from the date of purchase. For more information please contact info@melin.eu

Our "Small" styles are 56cm in circumference, "Classic" styles are 58cm, and "XL" styles are 60cm when the snap is flush on all pegs.

For Depth:

• Flat Bill - Horizon fit styles (such as Trenches Hydro) are our deepest fitting option. Passage Hydro was designed to be a shallower fitting flat visor option.
• Curved Bill - Our vintage fit styles (like the A-Game Hydro) is a classic 6-panel cap with a slightly lower profile crown. Our split curved fit (such as the Odyssey Hydro) is a bit more of a progressive fit with a slightly taller crown.

View Fit Guide

We design all styles in California, source materials from all over the world, and produce in Vietnam and China.

We source and build our products from the most premium and best performing materials in the world. Our goal is to elevate every component and detail in our styles to be the most durable, comfortable and best crafted hat you have ever worn.

All styles in our Hydro collection are water repellent and designed specifically for use in the water.

If you sign up for an email notification on the product page you will be the first to know when the product is restocked.

We recommend spot cleaning with a damp white cloth and soap. Dab from the edges of the stain working from the outside toward the center to keep the stained area from getting larger.

Our thermal styles are crafted with a stain repellent material, so most minor stains and markings can be removed with basic spot cleaning. Do not machine wash.

We recommend spot cleaning with a damp white cloth and soap. Dab from the edges of the stain working from the outside toward the center to keep the stained area from getting larger.